Welcome to the Age of Empires III support ticketing system!
AOE 3 Server Test
Joining us for the AOE3 beta server test? Access the test service by downloading and installing the following MSI. To switch back to the live servers, simply uninstall the AOE3 beta redirector from your control panel. (This is just a modification of your host file to point to the test servers).
Read the following before submitting your ticket!
Supported Products and Languages:
Ticket replies are available only in English; however we will do our best to translate incoming queries in multiple languages.
This system is for Age of Empires III and the corresponding AOEIII ESO service only. Please visitwww.ageofempiresonline.com for any questions related to Age of Empires Online. Other products in the Age of Empires Franchise are not supported, such as Age of Empires 1 & 2, as well as Age of Mythology.
Questions regarding the Macintosh version of Age of Empires III should be directed to MacsoftGames at: http://macsoftgames.com/
Account Recovery & Ban Inquiries:
Use the ESO account tools from the homepage (www.eso.com) to reset passwords, or change an associated email address. For additional or other assistance, the Product ID (PID) is essential to investigating your ESO account. To find it, start Age of Empires III without any expansions; go to "Help and Tools" and "About". The PID is listed in the bottom of the screen that appears.
Connections to ESO require legitimate game licenses.
Please specify which version of product when requesting installation assistance. Denote "Retail" for boxed products, Games for Windows, Impulse, or Steam for the respective digital distribution service.
For assistance with lost or missing installation media, please see http://support.microsoft.com/kb/326246
Include player names, and detailed reports of incidents. Attachments can be added via the email autoreply after tickets are submitted. Verbal or 'gentlemen' agreements such as "NR" are not subject to abuse reports.
Don't forget to read the FAQ!